Question 1

What is The WorkNest?

Accepted Answer

The WorkNest is Eldoret's premier coworking and flexible workspace provider, offering private offices, shared desks, meeting rooms, event spaces, and family-friendly amenities in the heart of Eldoret, Kenya.

Question 2

What are your operating hours?

Accepted Answer

We're open Monday-Friday 8AM-8PM, Saturday 9AM-5PM, and Sunday Closed. Members with access can use the space during convenient extended hours.

Question 3

Where are you located?

Accepted Answer

The WorkNest Eldoret, Naivas Elgon View Mall, 3rd Floor, near Eldoret Sports Club.

Question 4

What membership plans do you offer?

Accepted Answer

We offer hourly, daily, weekly, and monthly plans for hot desks, dedicated desks, and private offices. Pricing varies by space type and includes amenities like high-speed WiFi, meeting room access, and complimentary refreshments.

Question 5

How do I book a space?

Accepted Answer

You can book through our website booking form, call us, WhatsApp us, or visit in person. Our team will help you find the perfect space for your needs in Eldoret.

Question 6

Can I upgrade or downgrade my membership?

Accepted Answer

Yes! We offer flexible membership options. You can adjust your plan at any time to suit your changing business needs.

Question 7

Is there a deposit required?

Accepted Answer

Yes, we require a refundable security deposit equal to one month's rent for private office spaces. Daily and hot desk bookings don't require a deposit.

Question 8

What amenities are included?

Accepted Answer

All memberships include high-speed WiFi (100Mbps+), printing services, complimentary coffee/tea on your first booking, free drinking water throughout the day, kitchen access, cleaning services, 24/7 security, power backup, and access to communal areas.

Question 9

Do you have parking?

Accepted Answer

Yes, we provide ample secure parking for members, free of charge. Visitor parking is also available.

Question 10

Is there a café or restaurant on-site?

Accepted Answer

Yes! Our on-site restaurant and café serves coffee, meals, and snacks throughout the day.

Question 11

Do you have a kids zone?

Accepted Answer

Yes, we have a Kids Zone - see our Kids Zone page for what's currently available, or contact us directly for age range and supervision details.

Question 12

Can I book meeting rooms by the hour?

Accepted Answer

Yes, meeting rooms and boardrooms can be booked hourly, half-day, or full-day. Members receive preferential rates on all bookings.

Question 13

Do you host events?

Accepted Answer

Yes, we regularly host community events, including game nights for adults, families, and kids.

Question 14

Can I host my own event at WorkNest?

Accepted Answer

Absolutely! Our event spaces are available for private bookings including product launches, workshops, corporate training, and celebrations. We can help with planning, catering, and AV setup.

Question 15

What AV equipment is available?

Accepted Answer

Please contact us for the full, current list of AV equipment available for your event.

Question 16

What payment methods do you accept?

Accepted Answer

We accept M-PESA, bank transfers, credit/debit cards, and mobile money. Monthly memberships can be set up for auto-billing for your convenience.

Question 17

Are there any hidden fees?

Accepted Answer

No hidden fees! All our pricing is transparent. Any additional services (extra printing, meeting room hours beyond credits, etc.) are clearly communicated upfront.

Question 18

Do you offer refunds?

Accepted Answer

Monthly and yearly memberships are non-refundable, but can be transferred to another person. Security deposits are fully refundable upon checkout with proper notice.

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