By booking, accessing, or using The WorkNest services and facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. They apply to all members, guests, and visitors. By signing a membership agreement, you also agree to comply with these Terms.

• Coworking desks (hot desk and dedicated desk options).
• Private offices.
• Meeting and event rooms.
• Kids Zone
• Lounge
• Internet, utilities, and cleaning services.
• Reception and mail handling (where applicable).
• Printing and copying services (subject to fees).
• Community networking and events.

3. Membership & Booking

4. Facility Usage & Conduct

Members and guests are expected to maintain professional conduct at all times. The following behaviors are prohibited:

• ×Disruptive or offensive behavior
• ×Damage to property or equipment
• ×Unauthorized use of facilities
• ×Smoking, drugs, or alcohol (except during approved events)
• ×Illegal activities
• ×Bringing prohibited items to the premises

5. Health, Safety & Security

• Fire exits and safety instructions must always be followed.
• The Company provides CCTV and general security but is not liable for personal belongings.
• Members must immediately report hazards, theft, or suspicious activity.
• Personal equipment must be safe and not overload electrical systems.
• Lost or stolen access cards/keys must be reported immediately and replacement fees may apply. Sharing access credentials is prohibited and may result in membership termination.
• While we implement security measures, we cannot guarantee absolute security. Members use their facility at their own risk.

6. Payments Terms

• All fees are payable in advance. Monthly memberships are billed on the first day of each month.
• All payments must be made in Kenyan Shillings (KES) unless otherwise agreed
• Late payments may result in service suspension and additional fees.
• We accept M-Pesa, bank transfers, and major credit/debit cards.
• No refunds for unused services or early termination unless otherwise agreed.
• The Company may revise fees with 30 days' notice.
• Refunds are processed within 14 business days of approval.

7. Internet & IT Policy

• Internet use must comply with Kenyan law.
• No illegal downloads, hacking, or hosting of unlawful content.
• The Company is not responsible for data loss, breaches, or connectivity interruptions.
• Members should use VPNs and antivirus software for their own protection.
• We provide high-speed Wi-Fi and technology infrastructure. While we strive for 100% uptime, we do not guarantee uninterrupted service. Members are responsible for backing up their own data.

8. Events & Community

• The Company organizes networking, workshops, and social events.
• Members are encouraged to participate but must follow community guidelines.
• Private events hosted by members must be approved in advance and may attract additional fees.

9. Kids Zone

• Purpose: The Kids Zone provides a safe, designated play area for children while parents or guardians work within the coworking space. It is not a daycare service.
• Age Eligibility: The Kids Zone may be used by children aged 7–10 years, unless otherwise agreed. Sick children are not allowed
• Supervision: Parents or guardians must supervise their children at all times unless otherwise stated by management.
• Liability: The coworking space is not liable for injuries, illnesses, allergic reactions, behavioral incidents, or lost/damaged items. Parents assume full responsibility.
• Food & Drinks: No food or drinks are allowed in the Kids Zone, except water.
• Behavior: Unsafe or disruptive behavior may result in the child being removed from the Kids Zone.
• Access & Closures: Management may close or restrict access to the Kids Zone as needed for safety, cleaning, or events.
• Agreement: By using the Kids Zone, parents agree to follow all rules and accept full responsibility for their child's safety.

10. Confidentiality & Privacy

• Respect other members' business information.
• Do not take photographs, videos, or recordings of others without consent.
• The Company handles personal data in accordance with Kenya Data Protection Act, 2019.

11. Intellectual Property

• All the WorkNest branding, logos, website content, and materials are protected by intellectual property laws.
• You may not use our branding without written permission.
• Members retain all rights to their own work and intellectual property created at our facilities.

12. Liability

• Members are responsible for their own equipment, data, and business outcomes.
• The Company is not liable for indirect damages (loss of income, opportunities, etc.).
• Direct liability is capped at one month's membership fee.

13. Modification to Terms

We reserve the right to modify these Terms at any time. Changes will be communicated via Email or posted on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Termination

• Standard termination notice: 30 days in writing.
• Immediate termination for: Non-payment, Illegal activity, Repeated breach of policies.
• Members must vacate and return all access cards/keys upon termination.

15. Governing Law & Dispute Resolution

• This agreement is governed by the laws of Kenya.
• Disputes shall be settled amicably. If unresolved, they will be referred to arbitration in Eldoret under the Arbitration Act of Kenya.