254 745 319 042
Mon-Fri: 8AM - 8PM

Privacy Policy

Last Updated: November 4, 2025

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Our Commitment to Privacy

The WorkNest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our services, or interact with our website located in Eldoret, Kenya.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for membership or create an account
  • Make a booking or reservation
  • Subscribe to our newsletter
  • Contact us for support or inquiries
  • Attend our events

Information Collected Includes:

  • •Full name
  • •Email address
  • •Phone number
  • •Business information
  • •Payment information
  • •Identification documents

Automatically Collected Information

When you access our facility or website, we may automatically collect certain information including IP address, browser type, access times, pages viewed, and the page that referred you to our website.

2. How We Use Your Information

We use the information we collect for various purposes including:

Service Delivery

  • • Process bookings and payments
  • • Manage your membership
  • • Provide customer support
  • • Send service notifications

Communication

  • • Send newsletters and updates
  • • Inform about events and offers
  • • Respond to inquiries
  • • Request feedback

Security & Safety

  • • Monitor facility access
  • • Prevent fraud and abuse
  • • Ensure member safety
  • • Comply with legal obligations

Improvement

  • • Analyze usage patterns
  • • Improve our services
  • • Develop new features
  • • Enhance user experience

3. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • ✓Encryption: SSL/TLS encryption for data transmission
  • ✓Access Controls: Limited access to personal information on a need-to-know basis
  • ✓Secure Storage: Protected databases and secure servers
  • ✓Regular Audits: Periodic security assessments and updates
  • ✓Staff Training: Employee education on data protection

4. Information Sharing & Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • •
    Service Providers: With trusted third-party service providers who assist in operating our business (payment processors, IT support, etc.)
  • •
    Legal Requirements: When required by law, court order, or legal process
  • •
    Business Transfers: In connection with a merger, sale, or acquisition
  • •
    With Your Consent: When you explicitly authorize us to share information

5. Your Rights & Choices

You have the following rights regarding your personal information:

→
Access: Request a copy of your personal information
→
Correction: Update or correct inaccurate information
→
Deletion: Request deletion of your personal information
→
Opt-Out: Unsubscribe from marketing communications
→
Portability: Receive your data in a structured format

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website performance and functionality
  • Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information is primarily stored and processed in Kenya. If we transfer your data internationally, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Questions About Privacy?

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Data Protection Officer: info@theworknest.co.ke

General Inquiries: info@theworknest.co.ke

Phone: +254 745 319 042

Address: The WorkNest Eldoret, Elgon View Mall, 3rd Floor, near Eldoret Sports Club, Eldoret, Kenya